Customers are deemed to have read, understood and accepted the following terms and conditions.
WEBUY Travel PTE LTD (Travel with WEBUY) shall be known as "The Company" in the terms and conditions listed below. In event of any conflict, the terms and conditions herein shall prevail.
All bookings are accepted on a first-come, first-served basis and will only be confirmed upon receipt of full payment.
Please note: Full payment does not constitute confirmation of the tour, travel arrangements or any related services until the minimum group size requirement (as determined by the Company) is met.
Tour confirmation: All group tours are subject to a minimum number of participants. In the event the required group size is not met, the Company reserves the right to cancel the tour and issue a full refund, less any non-refundable third-party charges (if applicable).
Peak Season Travel: For tours during peak seasons, early booking is strongly encouraged as availability is limited. Full payment must still be received at the time of booking to secure your spot.
Additional Charges: In some instances, immediate payment to secure land arrangements may be required by local suppliers. The Company reserves the right to request additional top-ups if needed to avoid surcharges or cancellation by service providers.
Acceptance of Terms: By making full payment, the Customer is deemed to have read, understood, and accepted the Tour Booking Terms and Conditions as stated in the booking form.
All payments shall be made in United States Dollars (USD), unless otherwise expressly stated in writing, and shall be processed via Airwallex or PayPal. Only Visa and Mastercard credit or debit cards are accepted.
We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.
In the event of a cancellation, you enjoy 100% refund of any payments made to the Company prior to 3 weeks before departure. The cancellation fee will be calculated as follows except specified by your travel advisor:
Special Notes:
Please note that refunds for air tickets (where applicable) may take up to 6 months or more, depending on the processing time of the respective airlines or third-party providers.
We regret to learn of your decision to cancel your trip to China. While we understand that unforeseen circumstances may arise, the following cancellation terms apply to all Private Tours unless otherwise specified in writing by your travel advisor.
Free Cancellation
Cancellation Charges
After Tour Commencement
Visa Invitation Letter & Visa-Related Cancellations
For travelers who require an official invitation letter issued by the Company for visa application purposes:
The Company reserves the right to deduct any administrative, documentation, and service costs incurred in relation to visa support services.
The Company acts solely as an agent for third-party service providers (e.g., local operators, accommodation providers, and transportation companies). As such, the Company does not operate or control all aspects of the tour directly.
The Company reserves the right to cancel any tour prior to departure for reasons including, but not limited to, insufficient participation, operational constraints, safety or health concerns, or force majeure events. Every effort will be made to provide a minimum of 7 days' notice prior to departure.
In the event of cancellation, the Company may offer:
If you choose not to accept the alternative arrangement, the Company will refund all monies paid in full, and this refund shall constitute full and final settlement. You agree to release the Company from any further liability, loss, or damages arising from the cancellation.
The Company will also refer to any relevant travel advisories issued by authorities (e.g., government or health agencies) to determine the viability or cancellation of affected tour departures.
Method of Refund
All approved refunds will be processed via PayPal/Stripe to the original payment method used at the time of booking. For payments made by credit card through PayPal/Stripe, the refund will be credited back to the same credit card.
Processing Time
Refunds will be processed within 4 to 6 weeks from the date of approval. Actual refund timelines may vary depending on PayPal/Stripe's processing times and the internal policies of the issuing bank.
During peak travel seasons, refund processing may take up to 8 weeks due to high transaction volumes.
Refund Charges
All third-party processing fees (including but not limited to PayPal/Stripe and bank transaction fees) are non-refundable and will be deducted from the refund amount. The Customer shall bear any such charges incurred during the refund process.
Non-Refundable Items
Certain components of the booking, such as issued air tickets, visa fees, travel insurance, or third-party services, may be non-refundable in accordance with the terms and conditions of the respective providers. These will be clearly communicated at the time of booking, where applicable.
Refund Approval
All refunds are subject to the Company's cancellation and booking policies. Approval of any refund request does not constitute an admission of liability or obligation by the Company.
Unless otherwise stated in the confirmed itinerary or invoice, the land tour fare generally includes the following components:
Children aged below 12 years of age at the time of tour are eligible for child fare. Child fare is based on sharing a twin or double room with two adults without an extra bed. If an extra bed is required, it must be requested at the time of booking, and the Company will advise on the applicable surcharges or supplements.
Sharing rooms available.
Unless otherwise specified in the confirmed itinerary, the following items are not included in the tour fare:
All tours will be conducted in English by a professional English-speaking tour guide, unless otherwise stated in the itinerary or booking confirmation.
Alterations to itinerary before the booking are processed free of charge. Alterations after payment will attract a fee of $25.00 per request. All expenses incurred by the Company in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
Notwithstanding anything in these Terms and Conditions, you shall be fully liable and responsible for all losses, costs, damages, expenses (including due to any delay), inconvenience, personal injury, or additional payments you and/or any member of your travel group sustains as a result of any and all of the following:
– The prevailing travel restrictions imposed by the Singapore government or the governments of countries you are visiting under the Package Tour from time to time; and/or
– You and/or any member of your travel group's contracting of a communicable disease which, as a result of or in connection with the travel restrictions referred to in Clause – Would prevent you and/or such member of your travel group from partaking in any component of the Package Tour in any way, including but not limited to flights between countries (including Singapore).
This shall not apply if the losses, costs, damages, expenses (including due to any delay), inconvenience, personal injury, inconvenience, or additional payments referred to in the said Clause are deemed, in our sole and absolute discretion, to have been caused by our gross negligence.
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. China Highlights accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Hotel Availability & Substitutions
In the event that the specified or requested accommodation is unavailable, the Company will make every effort to secure alternative accommodation of similar standard.
During major events, conferences, or due to unforeseen circumstances, accommodations may be arranged outside the city or in alternate nearby locations without prior notice.
Room Configuration
Customers with special requests—including but not limited to dietary requirements, special meals, adjoining or connecting rooms, wheelchair access, or preferred seating arrangements (e.g., inflight or coach seat preferences)—must inform the Company at the time of booking.
All such requests are subject to availability and cannot be guaranteed. While the Company will make reasonable efforts to communicate these requests to the relevant service providers, confirmation is not guaranteed, and the Company shall not be held liable if such requests cannot be fulfilled.
General Policy
Customers who wish to extend or deviate from the group tour itinerary at the end of the land tour may do so, subject to the availability of accommodation and services. All arrangements for the extension or deviation are to be made prior to the start of the tour, and any additional costs incurred will be fully borne by the Customer.
Travel Arrangements
It is the Customer's responsibility to ensure their transportation (including return flights) is independently arranged and confirmed.
Tour Schedule Commitment
If the extension or deviation cannot be confirmed before the commencement of the group tour, the Customer is deemed to proceed with the original land tour itinerary, and no cancellation or refund will be permitted.
Services Outside Itinerary
For approved extensions or deviations:
The Company takes its responsibility to protect data seriously. Your privacy is important to us, and we are committed to complying with applicable law, including the Singapore Personal Data Protection Act (No. 26 of 2012) ("PDPA").
Third-Party Services & Information
The Company acts as an agent for third-party service providers, including but not limited to hotels, tour operators, transportation companies, and ticketing agencies. All travel information and arrangements are based on content provided by these providers. While we strive for accuracy, the Company shall not be held responsible for errors, omissions, or inaccuracies in information sourced from third parties.
Service Provider Responsibility
The Company shall not be held liable for any negligence, wrongful acts, fraud, omissions, changes to itinerary, or cancellations caused by service providers or any party not directly owned or operated by the Company.
Force Majeure & Unforeseen Events
The Company shall not be responsible for any loss, injury, delay, or damage to persons or property caused by circumstances beyond its control, including but not limited to:
Valuables & Personal Items
The Company is not responsible for theft or loss of valuables or personal belongings due to negligence on the part of the customer. Travelers are advised to secure their belongings at all times.
Customs & Immigration Compliance
It is the customer's responsibility to comply with all customs, immigration, and regulatory requirements. The Company is not liable for any failure by the customer to do so.
Itinerary & Service Adjustments
The Company reserves the right to:
Risk-Associated Activities
Some tour activities may involve physical exertion or inherent risk, such as:
While guidance and assistance will be provided, all such activities are undertaken at the traveler's own risk. The Company and its staff will not be held liable for events occurring after all reasonable care has been exercised.
Amendment of Terms
The Company reserves the right to amend, modify, or rescind any part of these Terms and Conditions at any time, with or without prior notice.
The Company welcomes constructive feedback from its customer in its continuing efforts to improve its service quality. Any disputes with regards to the tour shall be submitted in writing within fourteen (14) days from the date of return. No responsibility is accepted in respect to any dispute that is made thereafter.
Written feedback can be sent by
Email to: travel@webuy.global OR Post to 35 Tampines St 92 WEBUY HQ Singapore 528880
Attn: Travel - Customer Service Dept.
The Company will investigate and act to resolve areas of concerns. The interim response is within 2-5 working days. Depending on the complexity of the case, the time taken to resolve a complaint is within 60 days.
All passengers are strongly advised to purchase travel insurance against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. Under no circumstances are the Company to be construed as a carrier under contract for safe carriage of passenger or his/her baggage & belonging. The Company will be pleased to assist in the enquiries of any travel insurance.